Refund policy

6 MONTHS SATISFACTION GUARANTEE

Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of new Capillus laser therapy devices made on www.capillus.ca have a 6-month Satisfaction Guarantee.

We guarantee your satisfaction or we will gladly accept returns of new laser devices purchased by customers on www.capillus.ca within the first 6 months. Please note that only purchases made directly from Capillus.ca are eligible for our Satisfaction Guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy. Please note that satisfaction guarantee is only applicable to purchases of new Capillus devices and is not applicable to upgrades, reworked devices or financial relief programs.

Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 6 months of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on November 1st 2023. For purchases prior to October 15, 2020, please refer to your purchase documentation.

Refund policy

Return Policy

All www.capillus.ca sales are final. No refunds or exchanges with exception of the above Satisfaction Guarantee. If you wish to make a return as per above, contact NovEra, exclusive distributor of Capillus products in Canada at 1 (877) 838-4247 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments without an RMA. We recommend that you insure your shipment and register to receive tracking updates. Capillus will only accept fully functional, like-new laser devices for returns. NovEra will provide credit to your credit card or eligible refund via check. All Capillus sales are final and not eligible for returns with exception of sales for laser devices that fall under the Satisfaction Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be postmarked for return within 14 days. Failure to comply may result in NovEra refusing the delivery.

If you received any products in a damaged condition, hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products. Report the damage to us and we will determine if you should return the product for a replacement. You may be asked to provide pictures of your damages to help in the processing of your claim.